Refund Policy

At [Brand Name], we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a comprehensive refund and return policy. Please read the following terms carefully to understand your rights and obligations.

1. Return Period

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition with all packaging, accessories, manuals, and documentation included. The return period begins on the date you receive the product.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The product must be unused and in the same condition as received
• The product must be in its original packaging with all tags attached
• All accessories, manuals, and documentation must be included
• The product must not show signs of wear, damage, or alteration
• You must provide proof of purchase (order number or receipt)

3. Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or other reasons:

• Products marked as final sale or clearance items
• Opened or used personal care appliances
• Custom or personalized products
• Gift cards or promotional items
• Products damaged due to misuse or improper installation
• Items without original packaging or missing components

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at returns@brandname.com or call [Phone Number]
2. Provide your order number and reason for return
3. Wait for return authorization and instructions from our team
4. Pack the item securely in its original packaging
5. Include all accessories, manuals, and documentation
6. Ship the item to the address provided in your return authorization

5. Return Shipping

6. Refund Processing

7. Exchanges

If you need to exchange an item for a different model, size, or color, please contact our customer service team. We will process your return and help you place a new order for the desired item. Exchanges are subject to product availability.

8. Defective or Damaged Products

9. Warranty Claims

Many of our products come with manufacturer warranties. If your product develops a defect after the return period, you may be eligible for warranty service. Please contact us with your product information, and we will assist you with the warranty claim process. Warranty terms vary by product and manufacturer.

10. Partial Refunds

In certain situations, only partial refunds may be granted:

• Items with obvious signs of use or wear
• Items returned more than 30 days after delivery
• Items not in their original condition or missing parts not due to our error
• Items returned without all original packaging materials

11. Order Cancellations

You may cancel your order before it ships by contacting our customer service team. Once an order has shipped, you will need to follow our return process. If you refuse delivery of a shipment, return shipping costs may be deducted from your refund.

12. Restocking Fees

We do not charge restocking fees for most returns. However, certain large appliances or special order items may be subject to a restocking fee of up to 15% if returned for reasons other than defect or our error. Any applicable restocking fees will be clearly communicated before you complete your return.

13. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us: